Our Mission at Brown Dog is to
deliver complete customer
satisfaction through excellence
in design, craftsmanship
and project management
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Brown Dog Construction did
an excellent job with our
kitchen remodel.
They were able to
strike a perfect balance
between
listening to my needs and
coming up with excellent
suggestions to give me
helpful ideas.
I felt they always
listened to me and respected
my input.
Everyone was patient,
kind and friendly to me and
my children.
Throughout the
project, I was kept up to
speed on what was going on
and what the outcome would
be; there never were any
‘surprises’.
Over the years we
have had to endure ten
remodels and this was the
first time I can say it
actually was a pleasant
experience.
Sincerely,
Angie
To:
Brown Dog
Construction,
I would like
to comment on my recently
completed Deck Cover
project.
My wife and I
have been very pleased with
the entire project, from the
initial consultation and
evaluation of what we wanted
to build, to the final
completion and inspection of
the job.
We were very
pleased with the level of
detail in the written
estimate and the preliminary
drawings, and in the way the
project was explained.
When the
project was underway, it was
quite apparent that we had
selected the right company
to do the job.
It was noticeable
that your crew had an honest
interest in the work that
went beyond just “getting it
done”.
Also the daily
job-site clean up and
attention to not harming our
existing landscaping showed
a high level of
professionalism that we very
much appreciated.
Toward the
completion of the job we
were very pleased with the
additional things done at no
extra charge, i.e.
installing a ceiling fan and
the extra electrical work.
We would not
hesitate to recommend Brown
Dog Construction to anyone
in need of a contractor for
any high-quality home
improvement project.
Thanks,
again, to Joe and the crew,
Ron & Suzie
Brown Dog Construction presented us with a task analysis plan
associated
with the
best
practices of
many
industrial
corporations.
These
documents
included a
three color
spreadsheet
and calendar
identifying
the tasks to
be
accomplished
each day by
the
contractor,
sub-contractors,
and our
obligations.
Based
on the plan
produced by
Brown Dog,
we faced few
surprises,
anticipated
deadlines,
and met
sub-contractors
at the
appointed
date.
Although we
assumed this
was the
method used
by present
day
contractors,
we quickly
learned that
these
extensive
details
stunned our
friends who
faced
disappointing
results from
their
contractors.
Brown Dog Construction promised a start date of November 5, 2007;
amazingly
the crew of
Brown Dog
arrived at
8:00 a.m.
on 11/5/07!
Over
the next
nine months
the
employees of
Brown Dog
Construction
provided our
family, our
home and our
budget with
total
accountability.
In
addition to
the detailed
schedule, we
had weekly
meetings
with Joe and
his site
manager to
discuss any
changes and
the next
steps.
There was hardly a more pervasive theme in the business practices of
Brown Dog
Construction
than
respect;
that is
respect
for their
customer,
their
employees,
resources,
our
environment
and their
commitment
to
extraordinary
craftsmanship.
Joe’s
interaction
with his
employees
and
subcontractors
demonstrated
one of the
most
important
lessons in
business:
treat your
employees as
your most
important
asset and
the rewards
will follow.
In
this
instance,
the reward
is a top
quality
product and
impressive
results.
Sincerely,
Stephen & Margaret
We contracted with Brown Dog Construction in the spring of 2007 to build
three decks
at our home
on Signal
Mountain.
Two
of the old
decks were
in bad
shape,
having been
built in
1969.
The
third was
barely a
deck,
serving more
as a
surround for
a stagnant
fish pond
which had
previously
been a hot
tub.
Two
of the decks
were not in
line with
the building
code (unsafe
railings.)
Since
we are
situated on
the brow of
the
mountain, we
wanted
attractive
and safe
decks which
would permit
us to enjoy
the
panoramic
view.
As we had only hazy ideas for design of the decks, we were fortunate that
Joe Burke
understood
what we
wanted
and knew how
to implement
it.
He is
a highly
professional
person who
combines
practicality
with
creative
insight.
We
received
detailed
drawings of
each deck
and costs to
the penny.
He
led us
through
selection of
lumber,
lights,
stain and
other
elements of
design.
Together
with Joe, we
explored
different
choices for
these
elements and
were given
wise advice
as to
selection.
No detail
was
neglected.
Brown Dog Construction was fastidious in clean-up as they had stated;
materials
were set out
safely and
neatly and
disposed of
quickly
after
construction
ended.
There
were no
“loose ends”
to this
project.
Unlike an
earlier
remodeling
of part of
our home by
another
contractor,
we did not
have to pick
up paper
coffee cups,
cigarette
butts and
lunch time
litter –
Brown Dog
staff
respected
their work
space and
our yard.
We look forward to congratulating Brown Dog Construction on receiving the
Chattanooga
Chamber of
Commerce’s
Small
Business
Award.
Whitney and Sally
In 2007, we constructed a home on property in Jamestown, Tennessee
adjacent to
the Big
South Fork
National
Park.
BDC
designed the
kitchen,
built the
cabinets
here,
transported
them to the
site and
then
installed
the whole
kitchen in
three days!
During the design phase, Joe spent hours asking us questions about how we
work in the
kitchen, how
we cook, how
meals are
served and
how we
entertain to
get a grasp
of what we
needed.
He
helped us
design
cabinets
that
accommodate
all of our
food and
equipment
storage
needs and a
floor plan
that works
with as many
cooks and
helpers as
we can
recruit!
Once the design was ready, Joe prepared a detailed estimate of the
project.
Each
aspect of
the job was
assigned a
cost.
With
such a
specific
line item
estimate, we
could look
at the
choices we
had made and
determine
whether we
wanted to
make changes
based on
costs.
After
we agreed on
the
estimate,
Joe prepared
a contract.
He
explained
that if we
made changes
to the
contract
during the
construction
process,
changes
would be
written up
and signed
by all
parties. As
a result, we
always knew
exactly what
the project
was going to
cost. This
procedure
was
different
from
experiences
we have had
with other
projects
where the
estimate
sometimes
bears no
resemblance
to the final
cost of the
construction.
Our cabinets look like fine furniture and are extremely well built.
BDC
constructed
the cabinets
in box-like
units.
We
have never
had a
problem with
mice getting
in any of
the kitchen
drawers,
cabinets or
pantry.
We
bless BDC
every time
we open a
drawer or
cabinet door
and find the
contents
neat and
clean.
We love our kitchen in the woods so much that BDC will soon be remodeling
our kitchen
here on
Signal
Mountain!
We trust BDC.
We
have
recommended
BDC to our
friends
without
hesitation.
Joe
Burke and
his crew are
professional,
honest and
courteous.
They
deliver a
high-quality
finished
product that
will last a
lifetime.
Van and Corinne
We have had an on-going business relationship with BDC since August 2006
and
offer
absolutely
no
reservation
in
stating
that
our
family
would
recommend
this
company
100%.
From
the
moment
Joe
Burke
entered
our
home
to
begin
helping
up
plan
for
an
extensive
kitchen
renovation,
we
knew
that
there
would
be
no
problem
in
trusting
Mr.
Burke,
or
his
employees
in
our
home.
Unlike
our
experiences
with
other
contractors,
BDC
has
shown
consistent
reliability
with
regard
to
timeliness,
accountability,
honesty,
and
respect
for
both
the
home
owner's
time
and
property.
The
philosophy
of
BDC
appears
to
include
engaging
the
customer
with
extensive
planning
and
consultation
time,
such
that
there
really
is a
true
partnership
in
remodel
design
between
the
expertise
of
the
Brown
Dog
contractors
and
the
client.
Our
first,
and
lasting
impression
when
we
met
Joe
Burke
is
that
we
were
doing
business
with
an
experienced
professional.
Our
impression
of
all
of
the
BDC
employees
is
that
they
are
truly
skilled
professionals
who
value
not
only
the
work
they
do,
but
also
value
the
BDC
company
and
owner,
Joe
Burke.
Full
disclosure
appears
to
be
valued
by
BDC.
Once
our
project
had
been
discussed,
Joe
Burke
was
able
to
return
with
an
extremely
comprehensive
spread
sheet,
such
that
nearly
every
detail
was
itemized
and
accounted
for.
We
trust
that
BDC
is
consistently
accurate
in
their
estimates
and
honest
with
their
accounting.
Over
the
past
three
years
we
have
engaged
Brown
Dog
Construction
in
several
home
and
community
projects.
Each
time,
we
are
assured
that
BDC
arrives
for
the
estimate
with
the
consistent
professionalism
we
have
come
to
know.
Never
before
have
we
opened
our
home
with
such
confidence
to a
contracting
company.
During
our
kitchen
remodel,
we
felt
confident
enough
to
leave
our
home
and
family
dogs
in
the
care
of
BDC
while
we
were
out
of
town.
Perhaps
the
greatest
attribute
of
BDC
is
their
ability
to
listen
to
the
client,
and
then
creatively
problem
solve
a
solution.
At
each
opportunity,
we
were
impressed
with
BDC's
ability
to
think
outside
the
traditional
box,
and
create
a
tailored
design
to
meet
our
needs.
Sincerely,
Lisa
and
Eric
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